The influence of green innovation on the intention to purchase environmentally friendly products in the fashion industry

The significant increase in fashion waste is indicative of consumers’ dearth of environmental consciousness. This investigation examined the impact of green innovation on green purchase intention by examining three meditation dimensions: customer trust, customer attitude, and green perceived value. The Read More …

The Role of Guidance and Counseling in Promoting Gender Inclusion in HR Policies: Insights from Kogi State’s Public Sector

The study explores the role of guidance and counseling in promoting gender inclusion in Human Resource (HR) policies, focusing on the Kogi State Internal Revenue Service (KGIRS). The aim is to assess how counseling initiatives impact gender inclusion awareness, policy Read More …

AN EVALUATION OF THE EFFECTIVENESS OF CUSTOMER RELATIONSHIP MANAGEMENT STRATEGIES IN ENHANCING CUSTOMER SATISFACTION, EVIDENCE FROM COMMERCIAL BANKS IN ZIMBABWE

The study investigated the effectiveness of Customer Relationship Management (CRM) strategies on customer satisfaction within the Zimbabwean banking sector. By employing a descriptive survey design, the primary data was collected from 180 customers and 30 bankers across commercial banks in Read More …