The paper highlights a significant concern regarding the relationship between service quality and customer loyalty in health insurance facilities in Mwanza City. By understanding the impact of service quality dimensions on customer loyalty, this research aims to provide insights for Read More …
Author: ISIR Publisher
LGBTQ IDENTITIES IN KENYA: A CONTEMPORARY PERSPECTIVE
This study examines the perspectives of the Kenyan population regarding the LGBTQ community. It tested the hypotheses that generational differences do not significantly affect attitudes toward LGBTQ, that culture and stereotypes are the primary factors driving rejection, and that external Read More …
THE IMPACT OF TOP MANAGEMENT GENDER HETEROGENEITY ON ASSET QUALITY OF COMMERCIAL BANKING SECTOR IN NIGERIA
The study investigated the effect of top management gender heterogeneity on the asset quality of commercial banks in Nigeria, focusing on deposit mobilization ratio and performing loan ratio. Adopting an ex-post facto research design, secondary data spanning a defined period Read More …
Factors Influencing the Usage of Artificial Intelligence in Improving Customer Satisfaction in Selected Commercial Banks in Mwanza City, Tanzania
Purpose This study investigates the influence of Artificial Intelligence (AI) on customer satisfaction within commercial banks in Mwanza, Tanzania, focusing on three primary factors: perceived usefulness, perceived benefits, and perceived ease of use of AI. Design/methodology/approach The research employs a Read More …
Enhancing Counseling Support for Families of Individuals with Disabilities in Fiji: Integrating Cultural Sensitivity and Information Technology
The current study assesses the degree of social work intervention for families with disabled individuals in Fiji and its inf risk of cultural beliefs and practices as well as the incorporation of IT in the delivery of these services. Disability Read More …
For Adolfo Sánchez Vázquez at his 110th Birthday Reflections on the live and intellectual development of the precursor for a Critical theory from the AmericasFor Adolfo Sánchez Vázquez at his 110th Birthday
110 years after his year of birth, we want to remember one of the most important Marxist philosophers in Latin America: Adolfo Sánchez Vázquez, who has contributed central elements to the development of an independent and critical Marxism on this Read More …
OWNERSHIPS IDENTITY AND TAX EVASION OF BANKING INSTITUTIONS: AN EMPIRICAL PERSPECTIVE OF EMERGING ECONOMY
This study interrogates the effect of ownership structures on tax evasion in Nigerian deposit money banks, focusing on the effects of block ownership, board ownership, institutional ownership, government ownership, and foreign ownership. Utilizing an ex-post facto research design, we collected Read More …
ANTECEDENTS OF TAX AVOIDANCE PRACTICES Cases in Indonesian Manufacturing Companies
Tax avoidance is a phenomenon of efforts made by taxpayers to minimize the tax burden. This research was conducted on manufacturing companies listed on the IDX in 2017-2023. Sampling was carried out using a purposive sampling method, and 105 data Read More …
