The study examines the adoption of Information Communication Technology (ICT) and its impact on service delivery within industrial research institutes in Nigeria. In spite of the high-level success recorded in industrial research institutes in Nigeria with the application and use of Information Communication Technology (ICT), adoption of ICT within the Nigeria public research institutes remains inconsistent. However, the digital gap caused by lack of internet connectivity, poor telecommunication infrastructure, and high cost of network technology facilities continue to limit the global competitiveness of the industrial institutes in Nigeria by hindering their ability to collaborate effectively with international partners. Utilizing a descriptive survey research design, the study investigates the extent to which digital infrastructure- such as automated laboratory tools, management information systems and analytical research skills are coordinated into research operations. Findings reveal a high level of benefits where the needed technological tools are available with required professional skills such as analytical skills, evaluation skills, assessment skills, and managerial skills. However, surmountable challenges are encountered. The major constraints are incessant power failure, lack of suitable laboratory equipment and professional laboratory skills. The study concludes that Nigerian industrial institutes should braze up in order to optimize service delivery. Nigeria government should make adequate budgetary allocation for the acquisition of proper ICT infrastructural facilities, provide constant supply of electricity power and sustain digital literacy training.
Keywords: ICT Adoption, Service Delivery, Industrial Research Institute.
