ORGANIZATIONAL CULTURE AND SUPPLY CHAIN RESILIENCE OF COURIER FIRMS IN RIVERS STATE

BY

Akani, Godspower Henshaw¹ and Clement, Rosemary Nengi²

Department of Marketing Faculty of Management Sciences Rivers State University Port Harcourt.

Abstract
This study investigated the relationship organizational culture and supply chain resilience of courier firms in Rivers States. The objective of the study was to ascertain the extent to which organizational culture relates with supply chain resilience of courier firms in Rivers States.  The population of the study was 29 courier firms in Rivers State. Three (3) managers-General manager, administrative manager and logistics manager are respondents from each of 29 courier firms totaling 87 respondents provided primary data that was used to ascertain the relationship between the variables. The primary data was collected through a questionnaire that was designed in a 5 point Likert scale ranging from very high extent to very low extent. 2 research hypotheses were tested using Pearson Product Moment Correlation with the aid of Statistical Package for Social Sciences 22.0 to establish the relationships between the variables. Results of the test showed that organizational culture has significant and positive relationships with flexibility, and Agility – the measures of supply chain resilience. Therefore, the study concluded that that organizational culture positively relates with supply chain resilience of courier firms Rivers State. Therefore, the study recommended that management of courier firms should develop their organizational culture to improve their supply chain resilience.
Keywords: organizational culture, supply chain resilience, flexibility, agility and courier firms